Most Popular Questions.

Yes, you are allowed to place personal belongings inside your car. However, the combined weight of these items must not exceed a hundred pounds, and they should be confined to the trunk area or the back seats below the window line. It's important to be aware that personal belongings are not covered by insurance in case they are reported as damaged or missing.

Ensure your car has about a quarter of a tank of gas at the time of shipment. This provides sufficient fuel for loading and unloading without adding unnecessary weight.

You have two payment options: pay a deposit with your credit card and the remaining balance  upon delivery, or pay the full transport cost online via credit card or zelle.

Each carrier operates on a unique schedule for their route, and we'll provide you with their plans for your consideration before finalizing any arrangements. Additionally, we can offer estimated transit times based on your zip codes.

While each carrier with available space will propose specific dates for their route, please bear in mind that they often earn their payment upon delivery. This incentive drives them to maintain punctuality and transition from one route to the next swiftly. The driver will contact you to arrange a precise appointment as they incorporate your vehicle into their load plan. In the event of any delays caused by factors such as traffic, weather, or the need for roadside repairs, the driver will notify you accordingly. Remember, we're here to support you throughout the process until your vehicle is safely delivered to you.

Yes and no. While your presence is not mandatory, it is highly recommended. If you cannot be present, it's important to have a representative who is at least eighteen years old. Prior to signing the Bill of Lading, you or your representative will inspect the vehicle and document any damages on the form. Since the Bill of Lading is the legal document used in case of an accident, failing to report damage on it could lead to complications later on.

Each carrier will have their own rules regarding weight limits for personal items. Typically, the allowance is under 100 lbs of uninsured items, which should be placed in the trunk or below your window line. Please note that these items are uninsurable, so avoid including valuables such as medicine or jewelry. It's important to secure and wrap items to prevent bouncing during transit, which could potentially damage the interior of your vehicle.

Operational vehicles are those that can be driven without any assistance, while non-operational (or inoperable) vehicles require some help to load. Ideally, inoperable vehicles should still be able to roll, brake, and steer. If a vehicle cannot be easily driven onto a car-hauler truck, it may necessitate a winch service. Carriers providing this service usually come at a slightly higher cost than standard car haulers due to the additional effort and time required for the loading process.

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